Privacy Policy
Introduction
At Rudy Gutters, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services and visit our website. By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect the following information from potential and current customers:
- ⚫ First and last name
- ⚫ Full address
- ⚫ Phone number
- ⚫ Email address
- ⚫ Best time to reach you by phone
- ⚫ Initial message or inquiry
How We Use Your Information
The information we collect is used for the following purposes:
- ⚫ To provide and manage our services
- ⚫ To communicate with you regarding your inquiries, estimates, and scheduled jobs
- ⚫ To send reminders about upcoming appointments and scheduled jobs
- ⚫ To allow you to access your profile on our website to view estimates and pay invoices
- ⚫ To ensure customer satisfaction and follow-up on our services
Communication Methods
We may contact you via:
- ⚫ Phone calls
- ⚫ Manual SMS or an automated SMS (using Twilio
) - ⚫ Email messages
- ⚫ Telegram app
- ⚫ Facebook Messenger
When you access your profile on our website, you will receive a security code via SMS to confirm any phone number changes. Additionally, our website sends internal SMS alerts to one or two phone numbers to notify us of incoming estimate requests or inquiries.
SMS Notifications and Opt-Out
We use Twilio to send SMS messages to potential or current customers. You might receive SMS notifications for the following reasons:
- ⚫ Appointment reminders
- ⚫ Job scheduling alerts
- ⚫ Security codes for phone number changes
- ⚫ Security codes for logins
If you wish to opt out of receiving SMS messages, you can simply reply with the word "STOP" to any of our messages. Once you opt out, we will flag your account to ensure you no longer receive text messages from us.
Data Security
We are committed to ensuring that your information is secure. We store your personal information on a secure server and use various security measures to protect it from unauthorized access.
Data Sharing and Selling
We do not share your personal information with any other similar companies, nor do we sell your information for other purposes. All communication is strictly related to discussing potential services or ongoing work. We never send unsolicited emails or messages and do not send promotional material by any means.
Customer Profiles and Payment Information
Customers have a profile on our website where they can:
- ⚫ View current estimates
- ⚫ Pay invoices with a credit card
We do not store your credit card information after it is processed. Only the last 4 digits and the type of credit card used are retained for record-keeping purposes.
Your Rights
You have the right to access, update, or delete your personal information at any time or your account. If you wish to do so, please contact us at the information provided below.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the revised terms.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- ⚫ Phone: 678-499-3921
- ⚫ Website: Rudy Gutters Contact Page
Thank you for choosing Rudy Gutters. We value your trust and are committed to protecting your privacy.